TERMS & CONDITIONS
Please note that all quotes are not final and are subject to change with regards to the variable costs included with your quote.
All prices are exclusive of VAT and are valid for 1 month. Prices are based on a specific number and the final costs will vary according to the number of guests, event timings and menu choices.
All bookings should be confirmed with a 50% deposit and the signing of our Terms & Conditions. Email confirmation will also be taken as acceptance of our Terms & Conditions.
3. FINAL NUMBERS
Confirmation of final guests and dietary requirements is required 5 days before the event unless otherwise agreed with Spook in writing. Should numbers decrease within this time we reserve the right to charge the original price per head.
Spook requires a 50% deposit in order to confirm the event. 25% of all deposits are non-refundable unless agreed in writing. The remaining 50% will be invoiced after the event subject to our quotation terms.
In the event of a confirmed booking being cancelled, the following charges will apply: (as a % of the most recent confirmed quote)
Before or within 21 days of event – 25%
Within 14 days of the event – 50%
Within 7 days of event ‐ 100%
Any liability to sub contractors and suppliers or other direct costs or expenses incurred on behalf of the client will also be charged to the client.
6. THIRD PARTY ARRANGEMENTS
When a function is arranged on behalf of the client by a third party, written acceptance from the Client of the quotation (including agreement to pay the deposit and final invoice) must be provided to Spook before confirmation will be accepted.
The Client shall be responsible to Spook for ensuring the accuracy of the terms of any order submitted by the client including timings and for giving Spook any necessary information relating to the booking within sufficient time to enable Spook to perform the quotation in accordance with its terms.
Any time or date stated by Spook for delivery or removal of goods required in the provision of the services is an estimate only and shall not be an essential term of the contract. Delivery & collection will be attempted to all reasonable areas at a venue or facility. However should the access be restricted or additional time, personnel or facilities be required, any additional costs will be passed on to the Client.
9. FOOD & DRINK
Spook cannot be held responsible for any food or drink provided directly by the Client.
Spook shall not be held liable for any loss, theft or damage to any of the Client’s or the Client’s guests’ property during the booking.
The final invoice will be sent within 7 days after the event and is payable within 14 days of the invoice date. Payment may be made by cheque or BACS. Spook reserve the right to charge a 10% administrative fee per month for late payments.
12. LOSS OR DAMAGE
Save for the neglect and/or wilful conduct of Spook, its employees, or its agents, the Client is responsible for any loss or damage to hired equipment, from the time of delivery until collected by Spook, a sub contractor or returned by the client. We will try to mitigate any losses as far as possible but any losses or breakages will be charged for at full
replacement cost. If the event runs over timings and the staff are due to leave it is the clients responsibility to ensure that all of the hire is to be returned to its correct place unless otherwise agreed.
Most drinks are available on a sale or return basis, with the exception of cocktails, specialised items and soft drinks. Spook will specify what is available on a sale or return basis in the quotation.
Wines are subject to availability, and vintages and prices may be altered.
Spook does not charge corkage. However, Spook will charge a fee of £1 per head if asked to remove the bottles provided by the Client.
16. LATE FINISHES
The Client will be charged £20 per staff member if an event finishes after 11.30pm. This is for the safety of our staff.
17. PARKING, CONGESTION CHARGE & ASSOCIATED CHARGES
All extra parking and vehicle related charges incurred during site visits and on the day of all jobs will be added to the Client’s final invoice.
18. FORCE MAJEURE
No liability is accepted for failure of performance due to circumstances out of Spook’s control. Spook reserves the right to pass on any additional costs incurred from Spook’s suppliers or in‐house expenses due to unforeseen demand, restrictions or requirements to fulfil the contract.
A claim that the services are not in accordance with the contract will not be accepted by Spook unless written notice is given to Spook within five days of the last date of the provision of the services, stating the ground of the claim and enclosing any supporting evidence. Spook’s liability (if any) to the clients in respect of any defect in the provision of the service
or for any breach of the contract by Spook or agents shall be limited to the price payable to Spook previously agreed in the quotation.
Spook cannot guarantee that any produce on our menu has not come into contact with nuts, nut derivatives or other ingredients to which guests may have a serious allergic reaction. We would therefore advise guests with a severe allergy to nuts or other ingredients to talk to us directly to arrange an alternative to the chosen meal. For any other allergen information prior to the event please email the office to obtain detailed information of this. While at the event all our staff have been briefed with all the allergen information associated with your event so please ask them for any information.
21. REMOVAL OF RUBBISH & RECYCLING
Any removal of rubbish or recycling will be charged at £1 per head. We can remove all waste and empty bottles associated with your event. In the case of larger events we will ensure that this is all clear by the end of the day the following